We all love a shiny new system – but what happens after the demo? In this candid episode, Danni Le Grande is joined by Selin Ertac from Tangelo Advice Consulting to unpack the all-too-common disconnect between technology rollouts and the people expected to make them work.
From war stories of disengaged teams and overcooked implementations, to practical strategies for meaningful, human-first change management – this is a must-listen for anyone tired of throwing good tech at bad processes.
They dive into:
Why change fatigue derails even the best software
The underestimated power of clear processes and role definition
The sneaky pitfalls of “just one more feature” thinking
This one’s for the Ops Leads, Paraplanners, Practice Managers – and the Firm Leaders who want tech to stick.